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Managing your incoming calls effectively is essential and PRS Telecom offer a wide choice of automated and interactive services that ensure the best options for you and your customers. Our newly developed Auto Attendant service is aimed at addressing the telephone needs of small to medium sized enterprises.

The Auto Attendant is a sophisticated service for controlling departmental routing within your organisation. With the Auto Attendant it is possible to welcome a caller, offer them a choice of routing options, route the caller to the designated option and provide voicemail facilities for each option. All of this is configurable by time of day or day of week, and any recordings taken during the voicemail can be emailed to a designated address without any need to dial in to retrieve the message.
 
Upon receipt of a call, the first thing the service does is to look at the normal hours settings. If the time is valid – it is a normal working hour during the normal working day – then the call will be routed to the user. If a call is received outside the hours of operation, the call will be diverted to the users voice mail account. If an attempt to route the call to the user fails, because the user was already engaged on a call for example, the call will also be diverted to the users voice mail account. A benefit of this solution is that the call routing rules can be changed on a whim, 24 hours a day, without the need to contact us.

Features

  • Web-based management gives you control
  • Quick and simple to use
  • Professional call pre-connection message
  • Voicemail options are available
  • Delivery of voicemails in wav format
  • Out of hours call routing options
  • Improved efficiency and staff utilisation
  • ‘Live’ call stats are available
PRS Telecom and ICS have years of experience in IVR. Together we develop and manage a wide range of interactive services based around telephony and mobile telephony platforms. Our services can be implemented using our “off the shelf” applications or can be tailored to your specific needs.

Whether you want to run a simple one-line application or a complex thousand line interactive service, we will manage your services leaving you to concentrate on promoting your ideas.

We also offer a range of solutions for your business which include:
  • Mobiles with all major networks
  • Voice over Internet (VOIP or SIP) systems
  • Carrier Pre-Selection
  • Wholesale Line Rentals
 Call Rates
0800 - Free For Callers To Call
you pay us 4.5ppm
0845 - Lo-Call Rates Charged To Caller
you pay us 1.5ppm
0870 - National Call Charged To Caller
2ppm (Peak only & soon to be discont’d).
0844 - Call Costs 5ppm To Caller
1ppm at all times
0871 - Call Costs 10ppm to Caller
3.5ppm at all times

*ppm(pence per minute) rate includes call routing to landlines, but  mobiles & NTS may vary. Calls to 0871s will require correct promotion.

For more information on the service, and a full demonstration, contact sales on 0844 544 0800