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Queue Manager is ideally suited to any organisation that experiences high volumes or variations in Inbound Call levels. High volumes can be defined as periods where inbound calls exceed agents available. In sales environments a queuing system can make the difference between a successful sale and a call lost to competitors. In many different markets, a queue can vastly improve customer perception and satisfaction as none of us enjoy continuous repeat dials or connecting to the engaged tone.
 
Several of the standard services – Call Recording, One to One and Time of Day - have been updated recently giving you the capability to set up Call Queuing so that, rather than hearing an engaged tone, your callers can be placed in a queue and hear a variety of comfort messages whilst on hold. The service can also inform the caller of their current position within the queue, and also play a variety of hold music whilst they wait for their call to be answered.

The call statistical information package is updated every few minutes and gives invaluable information to assist in the planning of resource and adjustment of queue settings both important factors in delivering the optimum service possible to your inbound callers. Queue Manager can be incorporated into a bespoke call-flow designed around specific requirements. Rather than risk losing those important customer calls, let your customers know how important they are to your business.

Features

  • Web-based management gives you control
  • Quick and simple to use
  • Option to play queue position
  • Option to play adverts and different music types
  • Set maximum queue size
PRS Telecom and ICS have years of experience in IVR. Together we develop and manage a wide range of interactive services based around telephony and mobile telephony platforms. Our services can be implemented using our “off the shelf” applications or can be tailored to your specific needs.

Whether you want to run a simple one-line application or a complex thousand line interactive service, we will manage your services leaving you to concentrate on promoting your ideas.

We also offer a range of solutions for your business which include:
  • Mobiles with all major networks
  • Voice over Internet (VOIP or SIP) systems
  • Carrier Pre-Selection
  • Wholesale Line Rentals
 Call Rates
0800 - Free For Callers To Call
you pay us 4.5ppm
0845 - Lo-Call Rates Charged To Caller
you pay us 1.5ppm
0870 - National Call Charged To Caller
2ppm (Peak only & soon to be discont’d).
0844 - Call Costs 5ppm To Caller
1ppm at all times
0871 - Call Costs 10ppm to Caller
3.5ppm at all times

*ppm(pence per minute) rate includes call routing to landlines, but  mobiles & NTS may vary. Calls to 0871s will require correct promotion.

For more information on the service, and a full demonstration, contact sales on 0844 544 0800