We intend to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing before you place your order. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify our Customer Care Department before ordering from us.

Our offers will have specific terms which are applicable to them and these will be explained to you by phone or on our website at the relevant page.

You must be over 18 to order any products from us. We only accept orders from you if you are resident in the United Kingdom. By ordering from us you confirm that you are over 18 and in the United Kingdom. Delivery can only be made to addresses in the United Kingdom.

The benefit of any contract entered into with us is personal to you and only you can enforce the contractual terms.　

The supply of these goods, products and services will be in accordance with the relevant Terms and Conditions of the actual supplier, such as a Mobile Network, VoIP Provider, Ourselves or other Service Provider as adopted by PRS Telecom from time to time.

For all equipment we supply, then unless we have specifically agreed to sell you the equipment only, we only agree to sell or supply a phone to you on the basis that you enter into an airtime/service/lease agreement to connect the equipment. This is because the equipment may be worth several thousand pounds and we can only sell or supply that equipment if you also enter into such an airtime/service/lease agreement which, in turn, has a minimum value. Please note, if your contract for service/mobile airtime or leasing is not with PRS Telecom but with a separate provider, then their terms of business shall also apply.

If there is a connection fee and/or a delivery charge, you must also pay that.

If you do not enter into the above mentioned airtime/service/lease agreement, we will charge you our retail price of the equipment. If you cancel your agreement AND do not return the equipment to us on demand we will charge you our retail price of the equipment. Equally, if the equipment is returned but in a condition that is less than new or beneath the quality we expect, then we shall also charge you for the retail value of the equipment or the difference between that and the value we place on the equipment. Our price list is available on request

The equipment and any other goods we deliver to you become your responsibility once they are delivered to you and we recommend they are covered by your insurance policies.

Prior to entering any contract/agreement, we will be under no obligation to supply you with any equipment or service you have ordered.

We reserve the right to refuse or reject any order to obtain any goods or services at any time.

All customers will be vetted for credit purposes and we reserve the right to request deposits, guarantees or other actions to ensure our and your provider’s satisfaction over credit vetting.

Once you are connected to your provider, your first bill may not be for a complete month. The exact period will depend on the particular billing cycle that the provider operates.　

Our returns policy is in addition to any other rights you have and enables you to return the unused phone and other products we have sent you and end any associated airtime agreement. For any equipment to be returned the goods must be returned to us within 7 working days of delivery.

If there is an associated airtime/service/leasing agreement, you will remain liable to pay for any line rental until the unused phone and all other goods we supplied to you are received back by us in unused condition in accordance with this policy. The unused goods must be returned in their original packaging. If we do not receive the goods back by the required date or if it has been used or we do not receive all the accessories that we sent to you, then any associated leasing/service/airtime agreement will not be cancelled and you will remain liable under it. Refunds or Part-Refunds(if applicable and agreed to by us) will be credited to the payee in the same manner as such payment was received by us). Please allow 30 days for any such refund to occur.

Unless you have cancelled the any mobile contract/lease/service agreement in accordance with the terms stated within that agreement, then even if you do not use the goods supplied, that agreement will be deemed to be have commenced on the date of delivery and shall be valid.

We will not be liable under our agreement with you for any loss or damage caused by us or our employees or agents in circumstances where i) there is no breach of a legal duty of care owed to you by us or by any of our employees or agents; ii) such loss or damage is not a reasonably foreseeable result of any such breach at the time we enter into our contract with you; iii) any increase in loss or damage results from breach by you of any of these Terms.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time we enter into our contract with you (such as loss of profits or loss of opportunity).

You should be aware that because mobile phones operate like a radio, the signal quality may vary from time to time and place to place, for example, if you go through a tunnel.

We will not be liable in any way for technical or other problems that you may experience when using our goods/services or website and we are not responsible for any loss or damage of any kind caused to you or your equipment, staff or other entity from using our goods services or website.

Should you wish to cancel your contract then you may do so by sending us written notice before we have accepted or despatched your order or by sending us written notice no later than 7 working days after receiving the phone.

However, where there is an associated airtime agreement (i.e. it is not a handset only phone) you will not be able to cancel your agreement once you have started to use the phone.

If you cancel your agreement before you have received the goods but we have already processed the goods for delivery you must not unpack the goods when they are received by you.

If you cancel your agreement after receipt of the goods, once you have cancelled you must not use the goods and you must keep them in their original packaging.

You must take reasonable care of the goods.

If you cancel, you must return the goods to us at your own risk and cost. You should follow the Returns Procedure enclosed with your phone.

Once you have notified us of your cancellation then any sums paid by you will be reimbursed within 30 days (other than our costs if we have to recover the goods from you). If you cancel under this paragraph and have not returned the goods to us within 7 working days of cancellation or when requested, you must make the goods available for collection by us at your cost. We can recover the costs of recovering the goods from you if you do not return them to us.

Contact the PRS TELECOMS Support Team on 0844 544 0800, who will advise how to return the goods to us for replacement.

Once we have received the return of the in as good a condition as they were is when they were delivered to you, and where possible returned in their original packaging, we will arrange for a like for like exchange handset to be sent to you.**

Where there are circumstances, which have reasonably prevented the return within 28-days we will happily provide a like for like exchange**

Any accidental damage would not be covered by the warranty, and you would be required to cover the cost of this kind of repair*.

*Exceptions
Please note that we will not be able to offer an exchange or a free of charge repair where the faults are not covered by the manufacturer's warranty (for example accidental or moisture damage to a mobile phone).
In most cases accidental damage can be repaired but there will be a charge to do this. If you wish us to, we will gladly arrange a repair for you.
Your statutory rights are not affected.
**Please note that the right to exchange a faulty phone applies to your mobile phone only and will not entitle you to terminate your airtime contract with your network provider.

28 days is 28-working days after the delivery date, classed as Monday to Friday excluding Saturday, Sundays and any public UK holiday.